ITSM Service Desk Certified Professional SC-ITSMSDCP

ITSM Service Desk Certified Professional SC-ITSMSDCP

ITSM Service Desk Certified Professional holder of this certification works throughout the entire life cycle of a service, from the operation and support of services.

The level of this certification is specialist.

ITSM does its work by applying practices, or processes, that constitute a service management system. Based on international standards and good practices.

ITSM is based on a set of principles, such as focusing on value and continuous improvement. It's not just a set of processes, it's a cultural mindset to ensure the desired outcome for the business is achieved. It incorporates principles and practices from various management approaches, such as lean manufacturing, organizational change management, systems analysis and risk management, ITIL V4, ISO 20000, ISO 27001, Agile, ISO 21500.