IT Service Management Certified Delivery Service
the holder of this certification has mastery of ITSM practices and has the skills of implementer that allows an organization to maximize the commercial value of the use of information technology.
IT Service Management Certified Delivery Service
works throughout the entire life cycle of a service, from the original strategy, through design, transition and live operation, supporting the transformation of the organization into having technological services managed under the good practices that ITSM has, selecting the processes, Practices, adequate resources in specific for each type of organization.
The level of this certification is specialist
ITSM is based on a set of principles, such as focusing on value and continuous improvement. It's not just a set of processes, it's a cultural mindset to ensure the desired outcome for the business is achieved. It incorporates principles and practices from various management approaches, such as lean manufacturing, organizational change management, systems analysis and risk management, ITIL V4, ISO 20000, ISO 27001, Agile, ISO 21500.
