IT Service Management Certified Fundamentals
holder of this certification demonstrates the skills to manage throughout the entire life cycle of a service, from the original strategy, through design, transition and operation and release,always Ensuring the delivery of value and the sustainable quality of IT services.
Supports the practice of ITSM by establishing a set of practices, or processes, that constitute a service management system.
The level of this certification is fundamentals
ITSM is based on a set of principles, such as focusing on value and continuous improvement, It's not just a set of processes, it's a cultural mindset to ensure the desired outcome for the business is achieved. It incorporates principles and practices from various management approaches, such as lean manufacturing, organizational change management, systems analysis and risk management, ITIL V4, ISO 20000, ISO 27001, Agile, ISO 21500.
