Customer Success for TI
Skills Validated by the "Customer Success for IT Professional" Certification
The certification validates the following key skills:
1. Strategic Understanding of Customer Success
2. Mapping and Enhancing the Customer Journey
3. Implementation of Proactive Strategies
4. Process Analysis and Optimization
5. Interpersonal and Technical Skills
6. Change Management and Digital Transformation
This certification validates that the professional not only understands the fundamentals of Customer Success in IT but can also strategically implement them to maximize customer success and enhance loyalty in a dynamic business environment.